Terms & Conditions
TERMS & CONDITIONS
Read this agreement carefully before booking a trip with us. It is a legally binding contract.
As we learned since 2020, what makes sense today may not make sense tomorrow. Please understand that we reserve the right to update these policies without prior notice. Our goal is to keep our guests informed and safe, and our policies fair and sustainable. We know that there is uneasiness surrounding future travel, as the information concerning COVID-19 changes daily.
Standard Terms & Conditions:
The following policies apply. Fees may be applied per person according to the Cancellation Fee Schedule below, based on the date we receive your written notification, not when you send it or notify us by phone.
These terms and conditions constitute the entire understanding and agreement between you, the trip participant (“Participant”), and My Camino My Way (“My Camino My Way,” “we,” or “us”) with respect to any and all bookings, tours or transactions made with My Camino My Way. By submitting a booking form, paying a deposit, or signing this agreement for yourself, you accept all of the terms in this agreement and direct us to perform services on your behalf.
RESERVATIONS: A deposit is required at the time of reservation. A reservation is not accepted and there is no contract between us until we confirm your reservation in writing. Upon receipt of your deposit, we will email you a confirmation letter, Trip Planner, and information regarding trip insurance.
The trip descriptions that appear on our website and in our brochures and other marketing material are for informational purposes and the specific trip you book may have variations in the itinerary.
If a reservation is not fully paid by the final payment due date, we reserve the right to treat the reservation as cancelled and subject to the cancellation terms explained below.
Last Minute Bookings: If you wish to reserve after the final payment date (typically within 90 days of a trip’s departure date), full payment for the trip will be due immediately if the booking is accepted.
DEPOSITS AND PAYMENTS. Payments are due as follows:
At booking: non-refundable deposit of $500 USD per person
6 months prior to departure: $2,500
90 days prior to departure: Balance due.
All payments may be made by check or credit card. Prices are in US dollars, and all payments must be made in US dollars. If you pay by check, your reservation will be considered provisional until the check has cleared the bank. Returned checks will incur a returned check fee.
CANCELLATIONS BY YOU AND REFUNDS: To cancel your booking, you must call us immediately and then promptly send notification in writing to us by email. When providing notice to us, call our office at 1-925-519-1263 and then send written notice to us by email at info@mycaminomyway.com, or mail at My Camino My Way, 55 Provo Lane, Alamo CA 94507. Cancellation fees will be applied per person according to the following schedule, based on the date we receive your written notification, not when you send it or notify us by phone:
Standard cancellation fee schedule
- Minimum fee is $500 per person
- 120 to 91 days prior to departure: 25% of the trip price
- 90 to 61 days prior to departure: 50% of the trip price
- 60-0 days prior to departure: 100% of the trip price
No refunds will be provided for any unused portion of a tour once the tour begins, including if you leave a tour for any reason, miss the tour’s departure date, or have to be removed from a tour. There are no exceptions to this cancellation and refund policy, including for reasons related to weather, civil strife, personal, family or medical emergencies or any other circumstances beyond our control. For this reason, we highly recommend that you purchase trip cancellation and interruption insurance.
SINGLE SUPPLEMENT: Accommodations are based on double occupancy. A single supplement is paid by participants who specifically request single accommodations, subject to availability.
CHANGES BY YOU: If you request to change your tour dates or alter your itinerary after we confirm your booking, we will do our best to accommodate your request. If we can make such changes, a change fee may be applied. (There are no change fees for transfers described in the preceding paragraph.) The type and scope of change dictates the amount of the change fee and such fees can be substantial. Our outside suppliers, including hotels, often impose additional fees or penalties for changes and cancellations.
PRICE ADJUSTMENTS: Quoted trip prices are set far in advance of departure based on our projections of fuel, exchange rates, inflation, tariffs, government fees, airfares and other costs using available information. The price at booking is guaranteed under normal conditions. In the rare event that current costs create an unsustainable financial situation if we were to fully absorb the increases, we reserve the right to pass on these unexpected costs to you in whole or in part. We will give you advance written notice of any price increase and the reason for it. If we do so and your trip price increases by more than 10% of the original tour cost excluding any insurance premiums, you may cancel the booking within 10 days of receipt of notice of the surcharge and obtain a full refund, less any non-refundable deposits to our suppliers. We will work with our suppliers to try and obtain any non-refundable deposits so that we can give you a full refund. However, we cannot guarantee such a result.
A NOTE REGARDING ISSUED CREDIT: If your trip is postponed and you have scheduled a new journey, or not yet decided on your future travel, you have received a travel credit. My Camino My Way credits have no cash value, can be used towards the costs of a My Camino My Way trip only, and are subject to our payment, transfer, postponement, and cancellation policies (Terms & Conditions). Your credit will be applied toward your new trip, and a cost difference may apply. If the new cost is lower, you will receive a credit for the difference. If the new cost is higher, the difference will be collected from you according to our payment terms.
CANCELLATIONS OR CHANGES BY US AND FLEXIBILITY: We reserve the right to cancel, alter or modify any tour without prior notice for any reason, including but not limited to for the safety and/or comfort of clients and for circumstances of Force Majeure, which is defined in this agreement below. This includes the right to replace or substitute accommodations and make other changes in the itinerary. You acknowledge that the amenities, accommodations, transportation, route, schedule, and itinerary may change without prior notice due to local circumstances or events, which may include mechanical breakdown, flight cancellations, illness, strikes, political disputes, weather, border crossing problems, and other unforeseeable factors. If, prior to departure, we make a significant change because of a problem with a supplier (e.g., bankruptcy), we will, as soon as reasonably possible, notify you of available alternatives.
If we must cancel due to insufficient tour enrollment, all trip members will be notified a minimum of 60 days before the trip departs and will receive a full refund of payments made to My Camino My Way.
CREDIT CARD AUTHORIZATION FOR POST-BOOKING CHARGE: You authorize My Camino My Way to charge your credit card number for any change fees, price increases, or supplemental payments that you incur post-booking. If you prefer a different payment method, you must notify us in writing at the time of booking.
DENIAL OF PARTICIPATION: My Camino My Way reserves the right to deny participation in the tour to any traveler that My Camino My Way, in its sole discretion, judges to be incapable of meeting the rigors and requirements of the tour activities, or whose actions or deportment it judges unsuitable for group travel. During the tour, My Camino My Way has the right in its sole discretion to remove anyone who it determines to detract from others’ enjoyment of the tour. The decision of the local guide or local supplier is final on all matters that may threaten the safety or interfere with the well-being of others.
RESPONSIBILITY: Certain services reserved by My Camino My Way, including but not limited to transportation, accommodations, restaurants, sightseeing and activities may be purchased from various independent suppliers not affiliated with My Camino My Way (referred to as “Third Party Supplier(s)” or “Supplier(s)”). My Camino My Way takes reasonable care in selecting competent, reliable and qualified suppliers based on information that is reasonably available to us. That said, we act only as an intermediary for these Third Party Suppliers and do not and cannot control the quality of their services. You acknowledge that you are aware and clearly understand that these Third Party Suppliers are independent contractors, are not managed by My Camino My Way, and are not agents or employees of My Camino My Way. In the event of an injury, damage to property, delay or any other loss, compensation must be sought from the Third Party Suppliers, not from My Camino My Way. You understand further that each of these Third Party Suppliers is subject to the laws of the state or country in which the service is provided. The liability of Third Party Suppliers may be limited by their tariffs, conditions of carriage, tickets and vouchers, and international conventions and agreements.
FORCE MAJEURE: My Camino My Way will not be deemed in breach of this agreement or otherwise liable to you, by reason of delay in performance or nonperformance of any of its obligations under this agreement to the extent that any such delay or nonperformance is due to any Force Majeure. “Force Majeure” means any circumstances beyond our reasonable control, including without limitation acts of nature, terrorist activities, insurrection, explosion, flood, tempest, forceful wind, fire or accident, war or threat of war declared or undeclared, sabotage, civil disturbance, labor strikes, requisition, sickness, quarantine, government intervention, weather conditions, and unforeseen circumstances. If we and any of our Suppliers are affected by Force Majeure, we and our Suppliers shall be entitled to, and may in our sole discretion, vary or cancel any itinerary or arrangement in relation to the tour, and choose to offer future travel credits or no refunds of money paid. Regarding civil unrest, once we have investigated the prevailing situation, as we deem fit, it shall remain in our sole and absolute discretion whether to proceed with the tour.
TRIP CANCELLATION INSURANCE: We highly recommend that you purchase comprehensive Trip Cancellation and Interruption Insurance from a company of your choosing. Comprehensive travel insurance should cover trip interruption and cancellation, baggage, medical, accident/life, evacuation, repatriation and other expenses that might arise as a result of loss, damage, injury, delay or inconvenience occurring to you. The purchase of this insurance is not required in order to purchase a trip from us.
PRE-DEPARTURE DOCUMENTATION: It is important that you carefully read all trip-related documents that you receive from us as soon as you receive them. It is your responsibility to contact us if any information is incorrect. We cannot accept any liability if you do not notify us of any inaccuracies within 30 days of your receipt of those documents. This agreement, our release and waiver of liability and assumption of risk and indemnity agreement, and, if required, a medical statement or certification must be signed and submitted by you in order to travel with us. If we do not receive these signed documents from you prior to departure, we reserve the right to treat your booking as cancelled by you and impose the cancellation fees described in this agreement.
PASSPORT AND VISAS: You are responsible for ensuring that all necessary travel documents are valid and effective and in your possession for the entire tour. Passports are required for all citizens traveling abroad and should be valid for at least 6 months after your date of return. Other required documents may include visas, permits, and vaccination certificates. You assume complete and full responsibility for checking and verifying any and all travel documents and entry requirements. You are also solely responsible for any adverse consequences resulting from incomplete or defective documentation. While we may provide information or advice on matters such as visas, vaccinations, climate, clothing, baggage, and special equipment as a courtesy to you, we are not responsible for any errors or omissions as to the information provided.
HEALTH AND MEDICAL: Our tours are physically active, with varying levels of demands and fitness requirements depending on the specific itinerary. You represent that neither you do not have any condition, physical or mental, that would create a hazard for you or other participants or affect other people’s enjoyment of the tour. You understand that you are solely responsible for determining your emotional and medical suitability for the tour and will consult with your physician and/or a travel medicine expert, regarding medical and health safety precautions appropriate for the Tour.
Note that we are not a medical authority. If you have a physical condition, dietary restrictions, or other conditions (pre-existing medical) that will require special attention during the tour, you must inform us in writing when the booking is made. We may require a medical certificate if you have a special condition.
We assume no responsibility for any medical care provided to you. You agree to assume all costs of medical care and related transportation that are provided to you during the tour.
ISSUES OR QUESTIONS DURING THE TOUR: If you have any issues or questions during your tour, promptly notify us or your tour leader so that we/your tour leader can attempt to address them. You must submit any unresolved concerns in writing to My Camino My Way within 30 days of the tour’s end date.
IMAGES RELEASE: You grant us and our Suppliers a worldwide, royalty-free, perpetual license to use, re-use, distribute, display, create derivate works of, and reproduce any images, photos, or videos that you provide to us (whether directly or through a photo sharing service) in any medium, including but not limited to print, electronic media, or Internet, free of charge and without your right to inspection, for any purpose, including to promote and publicize our travel products and services worldwide.
You also acknowledge and agree that we or other parties, including but not limited to our Suppliers and other participants, may during your trip take or create images, photos, sound recordings and videos in any format that contain or feature you (collectively, “Images”). These images may contain your name, likeness, identity, photographic image, videographic image or oral or recorded statements. You agree that we and our Suppliers may use these Images for any purpose, including to promote and publicize our travel products and services, and grant us a perpetual, royalty-free, worldwide, irrevocable license to use such images with your prior inspection.
DISPUTE RESOLUTION. In the unlikely event a dispute arising out of, in connection with, or relating to this agreement and/or the transactions and relationships among the parties contemplated by this agreement, you agree that the dispute shall be submitted to a neutral third party mediator in California, with both parties dividing equally the costs of such mediator. If the dispute cannot be resolved through mediation, then (a) the dispute shall be filed and resolved exclusively by binding arbitration through the American Arbitration Association in California; (b) the dispute will be governed by California law; and (c) any arbitration award shall be binding and judgment upon the arbitrator’s award may be entered or enforced in any court of competent jurisdiction.
ACKNOWLEDGMENT OF ARBITRATION. You understand that our agreement contains an agreement to arbitrate. You understand that after signing our agreement, you will not be able to bring a lawsuit concerning any dispute that may arise which is governed by the arbitration agreement, unless it involves question of constitution or civil rights. Instead, you have agreed to submit all claims and disputes within the scope of this agreement to an impartial arbitrator or arbitrators in accordance with the arbitration procedures set forth in this agreement.
LIMITATION OF REMEDIES. You agree that the sole remedy for any default by My Camino My Way arising under this agreement shall be the return of the paid tour cost, to the extent consistent with applicable law. To the maximum extent permitted under applicable law, My Camino My Way shall not be liable for any special, consequential, indirect, incidental or other damages arising out of or in any way connected to this agreement, including lost profits, whether such damages arise in contract, negligence, tort, under statute, in equity, at law, or otherwise, even if My Camino My Way has been advised of the possibility of such damages. You expressly waive any right you may have to recover such damages.
SEVERABILITY AND SUCCESSORS AND ASSIGNS. If any provision of this agreement shall be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render the agreement unenforceable or invalid as a whole. Such unenforceable provision will be replaced with one that is valid and enforceable and which achieves, to the extent possible, the original objectives and intent of the original provision. This agreement shall inure to the benefit of and be binding upon My Camino My Way and the Participant and their respective heirs, legal and personal representatives, successors and assigns.
MERGER. This agreement is the final, complete and exclusive statement of the parties’ agreement on the matters contained in this agreement. It supersedes all previous negotiations and agreements.
My Camino My Way reserves the right to update and/or alter these terms and conditions at any time. It is your responsibility to be familiar with these terms and conditions
